Data Recovery
Retrieves your lost or deleted files
- Perfect for restoring files after system failure, or deletion
- Priority recovery and return service
- Transfer recovered files to a new hard drive (hard drive must be purchased separately)
Here's how it works
Data Recovery is a business service which works fast to retrieve data lost through accidental deletion or system failure. Losing business or customers' data can be stressful but you can be confident knowing that the TechGuys will recover the data in no time.
If your local store does not have Data Recovery facilities we will offer our workshop service where your PC will be sent to our state of the art workshop.
In store |
Workshop |
|
|---|---|---|
£149.99 |
£149.99 |
|
| Priority recovery and return service |  |
|
| A full progress update to keep you in the picture and make you aware of the recovery status | |
|
| Retrieve data that has been lost through accidental deletion or system damage | |
|
| Transfer recovered files to a new hard drive* | |
|
£149.99 |
£149.99 |
Please note
* A new hard drive is to be purchased at the same time.On the day of your appointment
- Bring your hard drive or PC to the TechGuys at the time and date of your appointment. We'll ask you to complete a form to help us understand what needs to be recovered.
- We will explain what will be done and how long it should take.
- The timescales will depend on the quantity of data involved and the type of hard drive. We will need to know exactly where your lost files and data were located. In some cases we may need to send your hard drive away to our workshop. We will access only the files agreed with you.
- We will contact you to keep you informed and update you on the status of the recovery.
- When you come to collect we will sit with you and take you through what we have done and what data has been recovered.
- If we believe your hard drive is damaged, we will recommend a specialist lab service. If you agree, we will arrange for it to be sent away to a specialist lab. This service can take up to 10 days and is an additional cost.
- We will not view your personal files during the service unless it has been agreed with you.
More information
To ensure that we fulfil your specific requirements from this service, your TechGuy will ask for information relating to the location of the files to be recovered.
We will use the latest software to recover data but on some occasions recovery may not be possible and we will review this with you on collection.
Service excludes
- The cost of a replacement drive is not included and must be purchased in store at the time of the service. It will need to be of equal size or bigger than the drive being recovered.
- Apple Mac drives.
- RAID hard drives.
- All major formats of memory card/USB storage devices.
Supported operating systems
The computer file systems that are compatible with this service are (consult with TechGuys Service Centre for confirmation):
- Windows® 7
- Windows Vista®
- Windows® XP
Additional notes
- We offer a specialised lab service which can support damaged drives. (Available as a separate service which will include an additional charge).
